MCW Evidence and Reporting
Having your Workers log in and out with Mobile Care Worker gives some really strong data in terms of service that has actually been delivered compared to what businesses think they should be delivering.
Additionally to this, Mobile Care Worker also lets users view the Tasks that were completed (or not) within the Visit, the location of the log in and log out data (using GPS) and the signature that was collected on site.
- To view evidence for any particular Visit, navigate to the Work with Visits screen and locate the Visit you wish to investigate using the date range field etc.
- Double Click on the Visit to enter the Visit Properties.
- The Timesheet Tab will show the actual times that the Worker logged in and out. It’s these times that can reported up when compared to the Planned times to find any differences
- The Tasks Tab shows a list of activities that should have taken place within the Visit. Those that have been completed will have a tick against them. Note that you can right click on Task to confirm it happened manually if you need to.
- There will also be another tab that that has appeared called Evidence
- The Evidence Tab shows the distance away from the pinpointed address location of Client that the Worker logged in. Obviously a few metres away from the pinpoint is fine, while many metres may require investigation. Click on the hyperlink to show the information on a map, with icons over the Client’s address and another over the GPS location of the Worker when they logged in/out.
- The signature collected during the Visit is also displayed here
- To report on actual against planned times, navigate to Reports > General. See the article on running reports for more info on this. Open the report in the Mobile section called Mobile Actual Vs Planned. This report gives a breakdown of actual v planned times across a date range that you enter
Note: Another useful report may be Mobile Visit Offer. This shows a statistic of how many extra Visits each Worker has been offered compared to how many they have accepted. This may be useful in an appraisal or supervision meeting!