After Recording a Medication Administration, Why Is My Residents Photo Still Showing in Colour?
Occasionally you may notice that a Resident Tile has not turned grey even though their medications have all been signed for.
Note: This will only be true on devices that have MedAssure enabled laptops.
When an administration is performed on a MedAssure enabled laptop, the record may not synchronise immediately with other MedAssure enabled laptops, and therefore you may notice a delay in a residents picture turning grey if their medication administrations were recorded on a different device.
Note: The delay will be considerably longer if the administrations were recorded whilst the device was offline and the device did not return to an offline state before the application was closed.
The Medication Management server is the primary source for all data. This data is secure and backed up in a variety of ways to ensure the safety of your data. Ultimately, all data needs to reside on the data server.
With MedAssure, your most important data is copied to your laptop from the server. Resident information, drug orders and login information, as well as other data. The data is copied so that it resides on your computer; typically to the following location - C:\Program Files (x86)\Medication Management\Data.
This process is repeated regularly throughout the day, to ensure that your computer always has the very latest data.
Before you begin a drug round, Medication Management grabs all drug round data from your computer - which is a copy of the primary database. It does this regardless of the status of the internet.
As you administer medications, the Med round results are stored in a cache. If you administer 5 medications in total, you would have that number of transactions waiting in the cache. Then, every thirty seconds, the information in the cache is sent up to the primary server.
The duration of this upload process will vary according to the number med round results stored. So, the longer the device has been offline, the longer it will take to send this data.
If that process is successful, the cache is emptied and stays that way until you administer further medications.
An upload will not happen if:
- You have logged out from the application whilst the device is still offline
- The device has not successfully connected to the internet
- The device has been set to hibernate or screen locked while the device is still offline
If the process is not successful due to one of the above reasons, the administration records will remain cached and will continue attempting to synchronize until a connection is restored.
Once the upload is complete, the rest of the devices, provided that those devices are online too, will then check for any pending downloads, and downloads this set of data. The check happens every thirty seconds and the duration for this download depends on the number of results previous uploaded.
Performing A Manual Sync
Whilst connected to the internet, the application will perform an automated synchronization every 30 seconds. However, you can perform a manual synchronization from within the main application by following the steps below.
Note: Manual synchronizations can only be performed on devices that have MedAssure enabled.
From the Home screen:
- Right click on the connection status in the lower left corner
- Click Sync Now