Mobile Point of Care Service Issue - 21/03/2019 - 22/03/2019
Across the 21 and 22 March, our technology team investigated and resolved an issue with one of the services that hosts our Mobile Point of Care application.
The issue started around 7:00 am on 21/03/2019 and was resolved around 11:00 am 22/03/2019. During that period, no entries made using Mobile Point of Care were processed.
At 07:00 am on 21 March we detected a problem with the Mobile Point of Care application which is hosted with Microsoft Azure. The Mobile Point of Care application utilises multiple servers within Azure to deliver the service.
From 07:00 am on 21 March Microsoft had been experiencing a problem within their datacentre, if the Point of Care application was hosted on one of Microsoft servers that were experiencing the issue, the server and application became unresponsive and failed to service requests.
While the Microsoft engineering team were working on a resolution to the issue within their datacentres, the iCareHealth technology team worked to migrate the Point of Care application to servers that were not impacted by the Microsoft issue.
Between 09:00 pm and 10:00 pm on 21 March, Microsoft applied a hotfix to their hosting platform to resolve the issue which required the iCareHealth team to restart the application - that action was completed by 11:00 am on 22 March.
Following this, all queued entries have started to be processed and transferred across to the core Care & Clinical application.
Microsoft have now confirmed that the issue has been resolved and our engineering team has continued to monitor the performance of the application over the past week and are happy with both its performance and stability.